De-laminating / Cracked DC MLF Snowboard

I’m very sad from this weekends epic adventures up at Mt. Baker Ski Resort. I came back with a cracked / de-laminating snowboard. I’ve only had this snowboard for 3 months and it is in pristine condition. There is only one ding in the edge, which was my fault. The actual de-laminating spot is near the binding is where a skiers edge cut the top layer and a little bit of the sidewall. I noticed there was a burr, so I removed it. I was mainly worried that the top layer would start pealing back. I noticed a crack on the top layer Sunday afternoon which spanned about 70% width of the board. I quickly jumped out of my bindings to inspect the crack. It seems to have spidered from that spot where the ding originally was and begun de-laminated. The resin layer in between the sidewall / core and the top layer is flaking. I figured I’d start looking into warranty options, but I have a feeling it might not be honored.

Looking at the DC Snow Policy page, there is no mention about snowboard warranties and the process to have them inspected. I shot warranty (at) an e-mail, so I hope to hear back from them soon. I noticed the company also lists authorized DC dealers, so I looked at my local options here in Bellingham. I immediately shot off a few e-mails, made a few calls and even walked into Zumiez to see if they could contact a DC Shoes rep. Unfortunately, the main manager at Zumiez said a few other customers have been having issues contacting DC for warranties. He said to check out DC’s website and contacting them directly. I contacted The House about contact information for a local DC rep with no response back. I’m starting to worry DC Snow might be a little to small to provide good customer service.

I might be in luck though, after the disappointing news from Zumiez I decided to make a few more calls to local shops near Seattle. Michael from Grass Roots Outdoors said I should bring in the board and he could call DC in California directly. I’m planning on zipping down to Everett Tuesday to send off my board immediately.

A lot of people question the quality of DC Snowboards since they’re a fairly new snowboard company. I’m really hoping that this incident doesn’t effect my opinion on DC Snowboards. Over the years, the DC Snow division has been perfecting their snowboard technology by working with their pro team. In all honesty, the DC MLF Snowboard is a great freestyle board and I would recommend their boards to others. Hopefully my next buy tops the 2009 DC MLF Snowboard.

5 thoughts on “De-laminating / Cracked DC MLF Snowboard

  1. Chris say:

    I’m having the same problem, but with a 2012 MLF. What was the outcome of contacting the DC dealer?

    • Eddi Hughes say:

      dc asked me to send them photos. they deemed it as an impact and basically told me tough luck. it was really shitty, not even impact, skiers edge cut a little off, then later that month I flexed the nose to much coming down canucks and I hear a cracking noise…. fuck.

  2. Tyler Roussain say:

    This just happened to me but on my second run on a MLF 2012…. This is clearly a reaccurring problem dc needs to handle…. Good to know they are going to try and dodge this anyway they can

    • Eddi Hughes say:

      I figured this may be a reoccurring issue after I found a few threads online about people trying to find reviews on the boards. So far my PBJ has held up since I replaced it but it’s definitely not a good board for fresh powder. I think I’ll to switch to GNU or Lib Tech

  3. Kyle say:

    Had a similar issue with my PBJ, caught a front of a rail with it and it tore off the metal edging completely, the board is pretty much useless. Brand new, 2 days of use. If a board is designed for jibbing i expect it to be able to handle impact.

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